There's nothing to update in advance. PlanbookEdu doesn't store a card between purchases and doesn't bill automatically, so an expired card on file can't cause a failed renewal.
You enter payment details at the moment you buy or renew, and use whichever card or PayPal account you want at that point.
What we accept
Individual subscriptions — credit card or PayPal.
Group orders — purchase order, check, or credit card. See Group invoices and purchase orders.
We don't invoice or accept purchase orders for individual subscriptions. If your school needs to pay by PO, it needs to be a group order.
If a payment is declined
- Check the card details, particularly the billing postcode or ZIP.
- School cards are sometimes blocked for online or out-of-state transactions — worth asking your office.
- Try PayPal instead.
Still stuck? Contact support — but don't send card details by email. Tell us what happened and we'll take it from there.
Changing the email on the account
That's separate from payment, and it's the one that trips people up when a receipt needs to go to a different address — see Change the email address on your account.
Receipts
Every payment produces a receipt you can retrieve for expense claims — see Find your invoices and receipts.